Refund Policy

The Society is not required to provide a refund if you change your mind about the service you purchased.

The Society will provide a refund in full if the product or service has a major problem with it in accordance to Australian law:

A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is unsafe
  • it is significantly different from the sample or description
  • it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

A service has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
  • it creates an unsafe situation.

 

If you change your mind about a Holiday Program after enrolment:

  • Membership fees are non-refundable
  • All deposits are non-refundable
  • If the student withdraws before 5 weeks prior to the program start date, the family will receive a full refund minus the deposit and membership fee
  • If the student withdraws between 5 and 2 weeks prior to the program start date, the family will receive a 40% refund of fees (not including deposit and membership fees)
  • If the student withdraws less than two weeks before the program commences they shall receive no refund.  Management may consider a 30% refund for unforseen circumstances, such as illness, at their discretion
  • If the student misses 5 or more consecutive days of the holiday program due to unforseen circumstances such as illness, Management may consider a 30% refund at their discretion.

 

If you change your mind about a weekly program after enrolment:

  • Membership fees are non-refundable
  • If the student withdraws before Week 4 of term they will receive a 50% refund
  • If the student withdraws during or after Week 4 of term they will not receive a refund

 

If you change your mind about instrument hire:

  • Membership fees are non-refundable
  • We do not issue refunds unless there is a major problem, in accordance with Australian law (see above)
  • We will consider exchanging instruments at an equal or lesser value at no cost, subject to availability.