Refund Policy

The Society is not required to provide a refund if you change your mind about the service you purchased.

The Society will provide a refund in full if the product or service has a major problem with it in accordance to Australian law:

A product or good has a major problem when:

• it has a problem that would have stopped someone from buying it if they’d known about it
• it is unsafe
• it is significantly different from the sample or description
• it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

A service has a major problem when:

• it has a problem that would have stopped someone from buying it if they’d known about it
• it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
• it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
• it creates an unsafe situation.

If you change your mind about a Holiday Program after enrolment:

CANCELLATION POLICY
In the event of a cancellation within two weeks of commencement of the Summer Music School (SMS), and after the non-refundable deposit and the YMS  family membership are deducted, a refund of 75% of the remaining fees may be refunded. In the event of a cancellation after two weeks prior to the starting date of SMS, no refund will be extended unless a medical certificate is provided. In the event of expulsion from the SMS, no refund will apply.

If you change your mind about a weekly program after enrolment:

• Membership fees are non-refundable
• If the student withdraws before Week 4 of term they will receive a 50% refund
• If the student withdraws during or after Week 4 of term they will not receive a refund

If you change your mind about instrument hire:

• Membership fees are non-refundable
• We do not issue refunds unless there is a major problem, in accordance with Australian law (see above)
• We will consider exchanging instruments at an equal or lesser value at no cost, subject to availability.